Thank you for choosing A2Z Gourmet Popcorn! 🍿
We take pride in providing you with the freshest and most delicious gourmet popcorn. If for any reason you’re not completely satisfied with your order, we’re here to help!
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges on opened or consumed items. However, we are committed to customer satisfaction and will do our best to resolve any issues.
Refunds
We offer refunds under the following conditions:
- Incorrect Orders: If we’ve made a mistake with your order (wrong flavor, quantity, etc.), please contact us within 7 days of receiving your order. We will issue a full refund or send a replacement.
- Damaged or Defective Products: If your order arrives damaged or defective, please send us a photo of the damaged item(s) within 7 days of receiving the package. We will provide a full refund or replacement.
- Incorrect Address: If the order is delayed or lost due to incorrect or incomplete address information provided by you, we are unable to offer a refund. Please double-check your shipping information before completing your order.
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at [email protected] or call 678-247-5529 within 7 days of receiving your order.
- Provide your order number, a brief description of the issue, and any supporting evidence (e.g., photos of damaged items).
- Our team will assess the issue and reply within 3 business days with the next steps.
Processing Time
Refunds are typically processed within 5-7 business days once approved. The amount will be credited to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.
Non-Refundable Items
Unfortunately, we are unable to offer refunds for:
- Gift cards
- Sale or clearance items
Contact Us
If you have any questions or concerns about our refund policy, feel free to reach out to our customer service team at [email protected] or call us at 678-247-5529. We’re here to help!
Final Note:
We value each of our customers and are dedicated to ensuring you have the best experience with our gourmet popcorn. If you ever have an issue, don’t hesitate to let us know. We’re happy to make things right!